Privacy Policy

Hospes India Travels and Hospitality Pvt. Ltd.

Address: Sigra, Varanasi, Varanasi, Uttar Pradesh 221010

Phone/Mobile: +91 8957994545

1. Introduction

Hospes India Travels and Hospitality Pvt. Ltd. (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our services, website, or make travel bookings with us.

By accessing our services, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We may collect the following types of personal and non-personal information:

a) Personal Information

Full Name
Contact Number
Email Address
Residential Address
Passport and Visa details (for international travel)
Government-issued ID proof (for hotel and travel requirements)
Payment-related information (processed securely through third-party gateways)

b) Travel Information

Travel dates and itinerary details
Hotel preferences
Transportation requirements
Special requests (meals, medical needs, etc.)

c) Technical Information

When you visit our website, we may collect:

IP address
Browser type
Device information
Pages visited and browsing behavior

3. How We Use Your Information

We use the collected information for purposes including:

Processing travel bookings and reservations
Providing tour packages and related travel services
Communicating updates, confirmations, and travel-related support
Improving customer service and travel experience
Sending promotional offers (only if you opt in)
Complying with legal obligations and government regulations

4. Sharing of Information

We do not sell or rent your personal data. However, we may share information with trusted third parties only when necessary, such as:

Airlines, hotels, transport operators, and travel partners
Payment processing gateways
Government authorities when required for travel permits, visas, or legal compliance

All third-party partners are expected to maintain confidentiality and security.

5. Data Security

We take appropriate security measures to protect your personal information against unauthorized access, misuse, loss, or disclosure.

However, no online transmission or storage system can be guaranteed as 100% secure. Customers share information at their own risk.

6. Cookies Policy

Our website may use cookies to enhance user experience. Cookies help us:

Understand website traffic
Improve website functionality
Provide personalized services

You may choose to disable cookies through your browser settings, though some features may not work properly.

7. Retention of Information

We retain personal information only as long as necessary for:

Completing travel arrangements
Meeting legal and regulatory requirements
Resolving disputes or enforcing agreements

Once no longer required, data is securely deleted or anonymized.

8. Customer Rights

You have the right to:

Request access to your personal information
Request correction of inaccurate data
Withdraw consent for marketing communications
Request deletion of personal data (subject to legal obligations)

Requests can be made by contacting us via email.

9. Third-Party Links

Our website or services may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. Customers should review their privacy policies separately.

10. Changes to This Privacy Policy

Hospes India Travels and Hospitality Pvt. Ltd. reserves the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting on our website or official communication channels.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact: